Frequently Asked Questions

To purchase an autogate system, simply contact us at 012 – 405 8791. We distribute our autogate systems throughout Malaysia and they are readily available for purchase.

For your safety, it is advised not to attempt repairing your autogate motor on your own, as it is the largest moving object in your home and can be dangerous. Instead, contact Mr. Sam to schedule an appointment for autogate repair. Mr. Sam is a professional with expertise in autogate repairs and will ensure that the necessary repairs are conducted safely.

Reach out to him and arrange a visit to assess the condition of your autogate and determine the appropriate repairs needed.

In many cases, it is possible to repair your autogate system rather than replacing the entire autogate motor. However, depending on the extend of the damage, the entire autogate motor may need to be replaced.

We recommend sharing videos and photos of your autogate with us via WhatsApp at 012 – 405 8791. This will allow our team to assess your specific situation and provideour best recommendations for situation.

By evaluating the damage, we can determine whether a repair is practical or if replacing the entire autogate motor is necessary.

If your folding autogate is jammed, it is often caused by broken bottom rollers, worn autogate wheels, or damaged tracks. These issues can prevent the smooth movement of the gate, leading to a jammed position.

To address this automated gate problem, we can help you by replacing the broken or worn components, allowing your folding autogate to function properly again.

Please reach out to us for assistance with resolving the jammed autogate issue.

Folding autogates can be prone to various known issues. If you’re facing problems, we can assist you by replacing the bottom wheels of your gate.

However, please note that we do not offer a warranty for this specific folding gate roller replacement. Once our technicians replace the autogate wheels, we encourage you to thoroughly test the autogate by opening and closing it multiple times before our autogate technicians leave your premises. This will ensure that the roller replacement has resolved the issue to your satisfaction.

Yes, it is possible to install an electric gate opener on your existing gate.

Snap few photos from different angles and whatsapp to us. We will give
you a quote.

Our FBM-989 and FBM-929 electric gate openers have a built-in backup battery system that ensures they continue to function even when there is no power.

This means you can still open and close your gate conveniently during power outages.

Additionally, our swing arm gate openers are equipped with a manual release mechanism for emergencies, providing a reliable method to operate the gate manually when needed.

If your automatic gate has stopped working, regardless of the brand or the company that installed it, our autogate team of professionals is ready to assist you. We can visit your house or factory, diagnose the issue with your automatic gate, and provide the necessary auto gate repairs or auto gate replacements.

Simply contact Mr Sam, and he’ll ensure that your automatic gate is restored to its optimal functionality.

Faulty autogate wiring, a malfunctioning autogate control board or issues with the autogate gearbox can also cause the gate to stop.

If you are using sliding autogate motor, it usually have auto gate limit switch that signal the sliding autogate system when to stop the gate.

The limit switch is misaligned, damaged or malfunctioning. It can cause the autogate to stop.

In the case of a sliding autogate system, the motor is typically equipped with a limit switch that signals when the gate should stop moving.

If the auto gate limit switch is misaligned, damaged, or malfunctioning, it can cause the autogate to stop unexpectedly.

You may give us a call to get your old autogate replaced. It is not advisable to wait until your autogate stops working completely before seeking autogate repairs or auto gate replacement.

Last minute can lead to unnecessary panic and may result in choosing the wrong autogate company.

Reputable company may not have the time to take your order.

Unfortunately, there are some shady autogate guys out there that engage in dishonest practices, such as using recycled autogate components and attempting to rip off customers.

These autogate installers may claim to offer lower prices but compromise on the quality and reliability of the autogate components used.

It is important to be cautious and do thorough research before selecting a autogate company for autogate repairs or autogate installations.

Choosing a reputable and trustworthy automatic company with a track record of providing genuine and high-quality automatic gate components ensures that you receive reliable service and avoid falling victim to such unethical practices.

We make every effort to be competitive. Indeed, often our autogate price will be proven to be more economical when everything is taken into account.

Firstly, we prioritize the longevity and durability of the autogate systems and auto gate components we use. Our autogate systems and auto gate components, including autogate arms, autogate control panels, autogate battery, autogate remote control and other autogate parts, are of high quality and designed to last for many years.

We understand the importance of investing in durable materials to ensure the longevity of your gate system. Secondly, we do not use recycled autogate systems or autogate replacement parts. We only offer brand new autogate systems and auto gate spare parts for our customers.

We source our autogate products from reputable manufacturers ensuring that you receive reliable and highperformance autogate components for your autogate systems. Lastly, we take pride in our long and proven record of nearly 30 years of autogate service.

Our extensive experience in the auto gate industry ensures that you can rely on us not only for your current needs but also for any future requirements.

We understand the importance of maintaining strong relationships with our customers, and we strive to be accessible and available for any follow-up support or assistance you may need.

On average, the installation of a driveway gate typically takes around 1.5 to
3 hours if everything goes smoothly.

Commitment – Having an office, showroom, or workshop is often indicative of an autogate installer’s professionalism and commitment to their business. It provides a physical space where customers can visit, view product samples, discuss their requirements, and get a sense of the autogate installer’s capabilities.

It showcases that the installer takes their work seriously and is dedicated to providing a quality service. Experience – It’s important that the autogate installer you hire has previous experience of autogate.

Customer service – In the end, all comes down after sales support. It is important for autogate installers to have a dedicated team or support staff that can effectively handle phone calls, inquiries and customer support.

This ensures that customers have a reliable point of contact to reach out when issues or concerns arise. It is advisable to avoid “one-man-show” autogate installer.

Be careful of autogate installers (autogate cowboys) that may tryto trick customers by offering really long warranties.

Just because some thing has a long warranty doesn’t mean it’s trustworthy or good quality.

For example: luxury cars which can cost hundreds of thousands of ten come with a 4-year warranty only, while autogate systems which are much cheaper at around two thousands, offer a 5-yearwarranty. The difference in warranty durations between these products might appear illogical.

It just doesn’t make any sense. Customers have reported that some scammers may use excuses such as lightning strikes to avoid honoring warranty claims. They may argue that such incidents are not covered under the warranty terms. In some cases, customers have encountered scammers who use reasons like insect damage, such as ants, to deny warranty coverage for autogate systems. Customers also have experienced cases where scammers disappear, becoming uncontactable and changing their address (the address does no exist).

This situation leaves customers unable to reach them for warranty claims or any other matters.

Note: Manufacturers have explicitly stated that their warranty coverage is limited to one year only.

Every day, we receive calls from individuals who have been victimized by scams and are seeking assistance. These victims have fallen prey to deceptive practices and are in need of help to rectify the situation To protect yourself from scams, make sure to do your research on the autogate guy/ autogate company offering the warranty.

Look for autogate installers / autogate companies that have a good reputation and positive reviews from customers. Check if they have office, showroom or workshop. Avoid those home-based autogate installers. By being cautious and doing your homework, you can lower the chances of falling for a scam.

Give us a call now

In conclusion, we hope this article has provided the information you may
have about autogates. If you have any further questions, feel free to reach
out to Mr. Sam at 012 – 405 8791 for additional assistance.