Customer Faces Autogate Troubles and High Charges, Seeks Assistance on Hari Raya Haji
Today, on Hari Raya Haji, a customer from Klang called to inquire about our autogate service. The customer has been facing numerous problems with their autogate since it was installed. Each time they called the autogate installer for help, they were charged a significant amount of money. The autogate brand is CNG and it’s made by OAE, with the model being OAE333A. The OAE333A autogate arm is known for being highly reliable. But, there are dishonest autogate technicians who are money driven. They remove new components and replace them with old ones to maximum their profits. This affect the performance of the OAE 333A swing and folding autogate and leaving customers disappointed.
Customer Shocked by RM490 Charge for Autogate Transformer
One time, the customer experienced an issue where the arm of the autogate couldn’t be extracted and with a cracking sound. To fix this, the installer replaced the internal coupling and charged the customer RM 450. The customer has been facing many issues with their autogate, particularly with the remote controls not functioning properly. Each time they face problem, they were charged a hefty amount of over RM500++. The customer encountered another frustrating situation when they were charged RM490 for an autogate transformer. The autogate installer claimed that the transformer had been damaged due to over voltage. The customer found this claim to be ridiculous and was taken aback by the high charge for the replacement. This has caused frustration and dissatisfaction for the customer.
The customer is working for a multi national company in Shah Alam. He came to know about our services through a colleague and has decided to replace the entire autogate system with a different brand. In fact, they have been researching different brands and companies for some time now and have a few options in mind. According to the customer, some companies offer a three-year warranty, but there’s a catch—they require you to pay for semiannual maintenance fees. Additionally, some of their colleagues ended up paying exorbitant prices for repair services because the autogate installer claimed the damage was caused by lightning, thus voiding any warranty coverage.
Customer Seeks Autogate Replacement, Concerned About Warranty and High Repair Costs
Some of the customer’s colleagues have experienced similar problems with their autogates. Although their autogates are still under warranty, the autogate companies responsible for the autogate services have changed their company names and are no longer honoring the warranty. In some cases, these autogate guys cannot even be contacted as they have gone out of business.
The customer realized that these autogate companies were using the “tactics of long warranty periods” to attract customers, but it turned out to be a bait-and-switch tactic. Moreover, the customer discovered that the positive Google reviews these companies received were actually fake, arranged by internet marketing agencies. After hearing about these experiences from several colleagues, the customer lost confidence in those autogate companies and decided to choose EE Automation for their new autogate, hoping for a more reliable and trustworthy service.
Autogate Manufacturers: Standard One-Year Warranty Service Provided
I informed the customer that local autogate manufacturers typically offer a one-year warranty, and there is no such thing as a three-year warranty. Even well-known Italian autogate manufacturers also provide only a one-year warranty. The idea of a three-year warranty might sound appealing, but it is likely too good to be true. Autogate companies are unlikely to bear the additional cost of covering another two years of warranty.
Autogate Company With Showroom And Workshop
As advice from a reputable autogate company, I suggested that it is better to choose a company with a proper showroom and workshop for both new autogate installations and repairs. This way, in the event of any issues, the customer can easily locate and contact the company for future service and warranty support. Additionally, it is important to note that the lifespan of the autogate system should ideally exceed the warranty period, so a reliable and durable system is crucial, not just relying solely on the warranty coverage. Be cautious of autogate installers who operate without a physical office or showroom. They may provide fake addresses and, if you wish to view their products, they will redirect you to their suppliers.
For those in need of assistance with repairing their OAE 333A swing and folding arm autogate, please send images of your full gate, left arm, and right arm via WhatsApp to 012-405 8791. We offer reliable support, autogate repair and aim to address your autogate repair needs promptly and efficiently.
